Terms and Conditions for Flooring Services in Kansas City

1. Pre-Installation Preparation

Furniture & Belongings: During your carpet installation, you are typically responsible for emptying the room, moving heavy furniture, removing fragile items, and taking down wall hangings. If you hire flooring services to assist with moving items, they often exclude electronics, pianos, and large breakables.

Site Conditions: The area designated for your carpet installation must have active electrical power and be acclimated to normal living temperatures (usually at least 67 degrees).

Pets & Safety: To ensure safety during the flooring services, all pets must be secured in a different area or safely removed from the work site to prevent them from escaping.

2. Subfloors and Unforeseen Issues

Subfloor Repairs: Installers assume your subfloor is flat, firm, and free of defects. If they uncover water damage, dry rot, or uneven floorboards during the tear-out, extra charges may apply for necessary repairs or leveling.

Door Trimming: New carpet and padding are generally thicker than older flooring. Installers do not always include cutting the bottoms of your doors for clearance in the base price, and they will not alter specialty items like kitchen kickplates or some baseboards.

Seam Visibility: While installers strive to hide seams, the direction of the carpet pile and layout requirements mean seams will likely still be visible, which is an industry-standard expectation.

3. Payment Terms and Timelines

Payment Milestones: Standard terms require you to pay a deposit upon ordering, with the final balance typically due upon the substantial completion of the work.

Walk-Through: It’s advisable to have an adult present at the end of the job to conduct a final walk-through with the installer.

Post-Installation: After your carpet installation, you will want to minimize heavy foot traffic and wait at least 24 hours before moving heavy furniture back onto the newly laid carpet.

4. Warranties and Liability

Installation Warranty: At Flooring It KC, we provide a 1-year labor warranty to cover issues like seams coming apart or the carpet stretching and buckling.

Manufacturer's Warranty: The physical carpet itself has a separate manufacturer's warranty, generally covering defects, staining, and wear, but excluding labor charges for removal and reinstallation.

5. Stair Warranties

Due to the excessive wear on stairs, there can be no warranty on stairs, as manufacturers will not warranty any part of their materials. At Flooring It KC, we will always do our best with the products you purchase, but we cannot provide a warranty for the products themselves.